Joseph Charlow

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Activity overview

Latest activity by Joseph Charlow
  • Joseph Charlow created an article,

    Do you have an iOS app?

    Yes! The ēdn iOS app can be downloaded in the app store:   https://itunes.apple.com/us/app/%C4%93dn/id1371671950?mt=8  

  • Joseph Charlow created an article,

    My lights aren't working as scheduled

    If your lights are not coming on/turning off at the times that you have them scheduled in the app, your time zone may be incorrect in the database. To update your time zone, follow the instructions...

  • Joseph Charlow created an article,

    My product was delivered damaged, what do I do?

    All damaged products and/or packages must be reported to us within 5 business days of receipt. Please do not discard any products or shipping materials until the issue has been resolved. When infor...

  • Joseph Charlow created an article,

    How long does it take to receive my refund?

    When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 busines...

  • Joseph Charlow created an article,

    Planting Best Practices

    Improper sowing techniques can result in a poor germination as well as encourage algal growth on your SeedPods. One of the most common mistakes when planting in the SmallGarden is pushing the seeds...

  • Joseph Charlow created an article,

    How do I update/reconnect to WiFi?

    If your garden gets disconnected from WiFi, or if your WiFi network changes and needs to be updated, follow the instructions below. To ensure a smooth setup, be sure to have your WiFi network name ...

  • Joseph Charlow created an article,

    How do I access customer support?

    The customer support terminal can be accessed via the "Account" details page.   1) From the dashboard, click "Account"  2) The customer service icon is in the top right corner ...

  • Joseph Charlow created an article,

    What's in the dashboard?

    The dashboard is the main view of the app where you can view and interact with your garden, set your light schedule, access the market, and access the account details page. 2) Dashboard: Add a new...

  • Joseph Charlow created an article,

    How do I change my password?

    To change your password, simply access your profile via the "Account" page.   1) Click "Account" in the lower right side of the screen   2) Click "Edit Profile"   3)...

  • Joseph Charlow created an article,

    How do I invite someone to my garden?

    To invite someone to your garden, simply follow the steps below. It is important to note that whomever you invite must create an account before you send the invitation.   1) From the dashboard, acc...