CX Team
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Why is the Home App needed to pair my SmallGarden?
We integrate with HomeKit (using the Home App in the background) to make the process of pairing SmallGarden to your WiFi network a bit simpler with the QR code scan-to-pair feature. To pair your Sm...
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How to update your firmware on your SmallGarden
Most SmallGarden units are on the latest release of our firmware (2.0.3). To confirm that your SmallGarden is up to do date, review the below steps: Open the ēdn Grow app on your iOS device Selec...
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What sensors are exposed in HomeKit?
SmallGarden functions as a "light" accessory. You have access to the below features in the Home App: Turn lights on/off Dim lights on a custom range (exclusive feature to the Home App) Request lig...
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What voltage does SmallGarden use?
The SmallGarden and power supply are rated for 100-240V 50/60Hz
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Pairing Issues
If you are having trouble pairing your SmallGarden to your network, here are some tips that might help: Ensure you are on a 2.4GHz Wi-Fi network (How to determine if you are on a 2.4GHz network). ...
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I'm not getting a password reset email
If you are not receiving a password reset email, this typically means that the email address is incorrect, or a login has not yet been created yet. Please review the below steps for your case: Scen...
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How to add new plants to your app
To add new plants to your app, click on any empty 'pod view (+)' in your app dashboard. If older plants are in your view, please follow these instructions to "harvest" them first. From there, yo...
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Why am I receiving new SeedPods automatically?
If you have received a shipping notification for SeedPods that you don't recall purchasing, you may likely be enrolled in the SeedPod Membership that you signed up for. The SeedPod Membership is a ...
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What does "Updates Pending" mean?
When "Updates Pending" displays in your app, this means that your garden is temporarily disconnected from your network, and the app has saved updates to be made once it is reconnected to your netwo...
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How do I know when to add water?
Your app will send you a push-notification when it's time to add water. To make sure you receive notifications, please follow these helpful steps to ensure that you have notifications switched on f...