CX Team

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  • Why is the Home App needed to pair my SmallGarden?

    We integrate with HomeKit (using the Home App in the background) to make the process of pairing SmallGarden to your WiFi network a bit simpler with the QR code scan-to-pair feature. To pair your Sm...

  • I'm not getting a password reset email

    If you are not receiving a password reset email, this typically means that the email address is incorrect, or a login has not yet been created yet. Please review the below steps for your case: Scen...

  • Pairing Issues

    If you are having trouble pairing your SmallGarden to your network, here are some tips that might help: Ensure you are on a 2.4GHz Wi-Fi network (How to determine if you are on a 2.4GHz network). ...

  • How to update your firmware on your SmallGarden

    Most SmallGarden units are on the latest release of our firmware (2.0.3). To confirm that your SmallGarden is up to do date, review the below steps:  Open the ēdn Grow app on your iOS device Selec...

  • What voltage does SmallGarden use?

    The SmallGarden and power supply are rated for 100-240V 50/60Hz

  • What sensors are exposed in HomeKit?

    SmallGarden functions as a "light" accessory. You have access to the below features in the Home App: Turn lights on/off Dim lights on a custom range (exclusive feature to the Home App) Request lig...

  • Why don't my plants look like the app?

    Plants grow differently depending on their surroundings, so your plants may not always reflect entirely what is shown in the app due to the varying environmental conditions. If your plants appear h...

  • How to add new plants to your app

    To add new plants to your app, click on any empty 'pod view (+)' in your app dashboard. If older plants are in your view, please follow these instructions to "harvest" them first. From there, yo...

  • What does "Updates Pending" mean?

    When "Updates Pending" displays in your app, this means that your garden is temporarily disconnected from your network, and the app has saved updates to be made once it is reconnected to your netwo...

  • Why am I receiving new SeedPods automatically?

    If you have received a shipping notification for SeedPods that you don't recall purchasing, you may likely be enrolled in the SeedPod Membership that you signed up for. The SeedPod Membership is a ...