Joseph Charlow

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Recent activity by Joseph Charlow Sort by recent activity Recent activity Votes
  • Do you have an android app?

    We are currently developing the Android version of our app. We hope to have it released soon!

  • How do I set the light schedule?

    The light schedule can be set from your Dashboard. To set the light schedule, please follow these directions:   1) Click on the box labeled "Light Schedule"   2) Use the toggles to select...

  • Do you have an iOS app?

    Yes! The ēdn iOS app can be downloaded in the app store:  

  • My lights aren't working as scheduled

    If your lights are not coming on/turning off at the times that you have them scheduled in the app, your time zone may be incorrect in the database. To update your time zone, follow the instructions...

  • My product was delivered damaged, what do I do?

    All damaged products and/or packages must be reported to us within 5 business days of receipt. Please do not discard any products or shipping materials until the issue has been resolved. When infor...

  • How long does it take to receive my refund?

    When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 busines...

  • Planting Best Practices

    Improper sowing techniques can result in a poor germination as well as encourage algal growth on your SeedPods. One of the most common mistakes when planting in the SmallGarden is pushing the seeds...

  • How do I update/reconnect to WiFi?

    If your garden gets disconnected from WiFi, or if your WiFi network changes and needs to be updated, follow the instructions below. To ensure a smooth setup, be sure to have your WiFi network name ...

  • App Walkthrough

    The iOS app consists of 4 main pages:   1) Login Screen: Account creation Log in to your account Reset password 2) Dashboard: Add a new garden Update WiFi Change your garden name Check water le...

  • How do I access customer support?

    The customer support terminal can be accessed via the "Account" details page.   1) From the dashboard, click "Account"  2) The customer service icon is in the top right corner ...