Our return policy follows the guidelines below:
You have 30 days from the delivery date to request a return/refund. Note that original shipping charges are non-refundable. The customer is responsible and must prepay all shipping charges and assumes risk of loss or damage to the product while in transit to EDN, Inc. Please note that all seed purchases are non-refundable.
- Unopened/unused products are eligible for a full refund
- Opened/unused products are subject to a 15% restocking fee which will be deducted from the refund
- Opened/used products are not eligible for refunds
If a product is returned:
- without a return authorization from EDN, Inc.
- without all parts and accessories originally included with the purchase
- not in good condition (meaning broken or damaged)
EDN, Inc. retains the right to either refuse acceptance of the return or charge you a restocking fee of 15% of the original price of the product(s) or the retail value of the missing parts and accessories, whichever is higher.
Contact customer service to obtain Shipping Address.
- All damaged products and/or packages must be reported to us within 5 business days of receipt. Please do not discard any products or shipping materials until the issue has been resolved. When informing us of the damage, please include the following in your message: photo/video showing damage, description of damage (and any other valuable information), and order #.